HotelierHub Terms of Use (Syarat dan Ketentuan Penggunaan)

Version 1.2. Effective 11 November 2026, 16:48:31 WIB (Asia/Jakarta). These Terms are in force. They replace Terms of Use Version 1.1.1 (effective 8 November 2026). If you previously agreed to Version 1.1.1, please review these Terms and accept Version 1.2 in the product. Re-acceptance is requested now.

Language: These Terms are published in Bahasa Indonesia and English. If they differ, the Indonesian text applies. The English text is a courtesy translation of `TERMS-OF-USE-v1.2-ID.md`.

1. About these Terms

This is an agreement between you and Suparyanto, an individual, Jakarta, Indonesia ("HotelierHub", "we"). HotelierHub is an online job portal. NIB: in process. Job portal permit under the Ministry of Manpower rules (Sertifikat Standar): in process. Electronic system operator (PSE) registration: in process. You accept these Terms by ticking the box when you sign up. We keep a record of the version and time. Hotels also accept the Employer Terms (section 5) through a person authorised to sign.

2. Who can use HotelierHub

Job seekers must be 18 or older and look for hospitality work. Hotels must be real, operating businesses; we check the business registration and that the signer is authorised. One person, one account; no shared logins. We may refuse or close an account that breaks these Terms.

3. Accounts and access

Keep your password safe; you are responsible for activity on your account. Seeker, hotel and admin access are separate; one account signed in per browser. Report misuse to support@hotelierhub.id.

4. For job seekers

4.1 Applying and using HotelierHub is free. HotelierHub never charges job seekers. If anyone asks you for money to get a job, report it to support@hotelierhub.id.

4.2 Your profile, applications and any file you upload must be truthful and your own. If you upload a résumé or similar file, it is not shared with hotels. Where a hotel may see a CV, it receives a CV generated from your HotelierHub profile, without any contact details (including your email address or phone number).

4.3 Apply rules. Apply is available when your profile has a skill that matches the job. There is a daily limit on applications to keep quality high. Unanswered applications expire after 30 days. If Apply is locked, we show what is missing; you may ask a person to review at support@hotelierhub.id.

4.4 Talent pool is optional. Hotels without a pass see your 3D character, position, skills, availability and city. Hotels with a pass also see your name, photo and a CV generated from your HotelierHub profile (without any contact details, including your email address or phone number) and can message you through HotelierHub. Your uploaded résumé, if any, is not shown. It lasts 90 days and you can renew or leave at any time.

4.5 HotelierHub is not your employer and does not promise interviews or jobs.

4.6 Application visibility. When you apply to a job, authorised staff of the hotel you applied to may see your name, photo, profile, cover letter and a CV generated from your HotelierHub profile, as described in the Privacy Notice. They see these only once we have verified and approved that hotel. That CV does not include any contact details, including your email address or phone number. Your uploaded résumé, if any, is not included.

5. Employer Terms (for hotels)

5.1 Post only accurate, current, real jobs; Benefits are required on every post. Do not require or filter by gender or age. Where the law requires a vacancy to be reported to the Ministry of Manpower (SIAPkerja), that duty is yours; we help where we can.

5.2 Claim only a hotel you work for. Claims are checked; later claims need Owner approval; fake claims are removed.

5.3 Never charge job seekers any fee, directly or indirectly. Do not ask seekers to pay for tests, uniforms, training or a guarantee of acceptance.

5.4 Contact seekers only through HotelierHub messaging and only about jobs. Do not seek their contact details elsewhere.

5.5 Seeker data. When a seeker applies or you hold a pass, you become a separate controller of the data you receive under UU 27/2022. Use it only to hire for your hotel. Do not copy, sell, share or keep it after the hiring need ends. Keep it secure and tell us within 3x24 hours of a breach affecting it. Any CV you receive is generated from the seeker's HotelierHub profile and contains no contact details, including email address or phone number. You do not receive any résumé the seeker uploaded.

5.6 Hiring decisions are yours. Follow Indonesian labour and anti-discrimination law.

5.7 You are responsible for the content you post. You will compensate HotelierHub for losses caused by unlawful content you post or by breaking section 5.3-5.5.

6. Featured jobs

HotelierHub may publish a featured job based on a public advertisement. We write a short summary with a link to the original and name the source. The hotel's email is never shown to users. The listing says that the hotel has not yet claimed it and does not mean the hotel endorses HotelierHub. If you are the hotel, you can claim, edit or remove it at any time; if you ask us to remove it, we do so within 24 hours. If nobody claims it within 60 days we remove it.

7. Passes and payments

7.1 Passes unlock real names, photos, CVs generated from seekers' HotelierHub profiles (without any contact details, including email address or phone number) and messaging in the talent pool. Before you pay we show the price (stating whether PPN is included), length and whether it renews. Renewals: we remind you 7 days before and you can cancel any time before renewal.

7.2 Prices are in rupiah. We issue an invoice.

7.3 Refunds. You get a full refund if you cancel before the pass is activated; if the pass was not delivered or did not work because of us; if you were charged twice or wrongly; or (pro-rata) if we suspend you without a breach by you. Ask within 7 days of the issue at support@hotelierhub.id; we refund within 14 days of approval. After activation there is no refund for change of mind. If the service is unavailable for more than 72 hours we extend your pass or credit the time.

7.4 You may be asked to give tax details for invoices.

8. Not allowed

Fake jobs, scams, pyramid schemes, asking seekers for money; placing or recruiting anyone under 18; harassment, hate, discriminatory requirements, sexual content; impersonation; scraping, bots, spam, bypassing access or security; viruses or content you lack the rights to; recruiting fees outside HotelierHub.

9. Your content

You own your content. You allow us to store, display and show it to the right users as described in the Privacy Notice, and to moderate it. We may also generate a CV from a seeker's HotelierHub profile and show it only to the hotel users described in sections 4 and 5. This does not allow us to disclose a seeker's uploaded résumé to hotels. If you give someone else's details (for example a reference), you confirm you have their permission. This permission ends when you delete the content or account, except copies the law requires and backups that roll off within 30 days.

10. Our content

The HotelierHub name, logo, 3D characters and design belong to Suparyanto. Text and logos in featured jobs belong to their sources; we link to them.

11. Reports, suspension, removal

Use Report on any job, hotel, message or profile; we log each report and act promptly. We may remove content or suspend or close accounts that break these Terms, and we tell you why when we can; you may reply within 7 days. If we suspend a paid hotel without its breach, we refund the unused period. Delete your account at Profile > Privacy (hotels: Account > Privacy). A hotel's last Owner must transfer ownership or close the hotel first.

12. Service availability

We work to keep HotelierHub reliable but cannot promise it will be uninterrupted or error-free. We check hotels as described in section 2 but do not vet every job or seeker.

13. Liability

13.1 We are responsible as the law provides for losses caused by our fault, and nothing here limits liability that the law does not allow to be limited, including liability for wilful misconduct, gross negligence or personal data compensation (UU 27/2022 Pasal 12).

13.2 HotelierHub is not responsible for hotels' hiring decisions or for conduct between users that we do not control.

13.3 For hotels: to the extent the law allows, our total liability is limited to the greater of the fees you paid in the previous 12 months or Rp1,000,000, and we are not liable for indirect losses.

14. Changes

We tell you in-app or by email at least 30 days before a change that affects you, and ask you to agree again. Changes to a paid pass apply from the next renewal; if you do not agree you may cancel and get a pro-rata refund of the unused time.

15. Governing law and disputes

Indonesian law applies. We first try to resolve disputes by talking for 30 days. If that fails: for hotels, the District Court of South Jakarta (Pengadilan Negeri Jakarta Selatan), where the operator is domiciled. Individual users keep their right to go to the Consumer Dispute Resolution Body (BPSK) or the court where they live (UU 8/1999 Pasal 23).

16. Contact

Suparyanto, Jakarta, Indonesia. NIB: in process. PSE registration: in process. Support: support@hotelierhub.id. Privacy: privacy@hotelierhub.id. Complaints about content: Report in the app or support@hotelierhub.id.